FAQ

shipping

How long does dispatch take?

 All prints are printed, packed and dispatched by me. I aim to have orders dispatched within 1-2 working days.

Due to the COVID-19 pandemic I am working alone in a sanitary environment, printing and packing orders wearing a mask and with thoroughly sanitised hands. My workspace is cleaned down at the start and end of every day. 

How are orders within the UK sent?

All UK orders will be sent using Royal Mail 2nd class signed for, to ensure your order reaches you safely.

Postage is £3 and free delivery for orders over £45 (UK only)

Please get in touch before you place your order if you would like to upgrade postage to Next Day Delivery.

Do you ship internationally?

Yes!

REPUBLIC OF IRELAND £5

EUROPE £10 

NORTH & SOUTH AMERICA £15

ASIA £15

AFRICA £20

AUSTRALIA & NEW ZEALAND £20

Free delivery for all international orders over £100

If you live outside of the UK your order will be sent via the Royal Mail using the International Tracked service (excluding ROI orders which are sent International Standard). If you would like me to send an order via the cheaper International Standard service, please get in touch before you place your order. Please note, if you opt f or the standard service (except ROI), I cannot accept responsibility for lost orders.

Please check here for UK international delivery time estimates for your country, I also recommend you check your local postal services delivery estimates too as there may be country-specific delays.

Buyers are responsible for any customs and import fees they may incur  when ordering. I am not responsible for delays or fees incurred by customs.

Where is my order?

Please allow the full time frame for delivery to elapse before contacting me regarding your order. In the rare instance your order has not turned up, please get in touch with me at sarah@swillistrations.co.uk and I will endeavour to resolve this.

returns and exchanges

My order has arrived damaged or is incorrect:

In the unfortunate circumstance your order has reached you damaged, or the wrong print has been sent to you please get in touch with me at sarah@swillistrations.co.uk with images of the damage/incorrect print attached and I will resolve this promptly. 

When removing your print from the packaging - please handle carefully with clean, dry hands!

RETURNS:

If you would like to return your print please contact me on sarah@swillistrations.co.uk. Please attach images of the front and back of the print on the email, returns will only be accepted if the print is in the original compostable bag, unopened. 

Please note, shipping fees will not be refunded. Returns postage costs are the responsibility of the buyer, I recommend UK customers return orders using Royal Mail 2nd class signed for to ensure it arrives back to me safely. I cannot be held responsible for lost returns if they are not sent back on a signed for or tracked service.

EXCHANGES:

If you would like to exchange your print please contact me on sarah@swillistrations.co.uk. Please attach images of the front and back of the print on the email and let me know which print you would like to exchange it for.

If your exchange is more/less monetary value than your original order, I will arrange a refund to you or a paypal transfer to me via email.

 

Please note, exchanges will only be accepted if the print is in the original compostable bag, unopened. 

Please note, shipping fees will not be refunded. Returns postage costs are the responsibility of the buyer, I recommend UK customers return orders using Royal Mail 2nd class signed for to ensure it arrives back to me safely. I cannot be held responsible for lost returns if they are not sent back on a signed for or tracked service.

I will cover the postage costs of sending out the new print, which will be sent out on receipt of the print the customer has returned.

ethics

PACKAGING:

All packaging is sourced within the UK and amazon-free.

All cardboard and paper products are home recyclable.

Information regarding the compostable print bags:

They are made from corn starch and are these are fully biodegradable and compostable, breaking down into CO2 and H2O. (at a constant 58°C it takes approx 45 days to decompose.)
The bio-film is manufactured by a company in Germany and then made into bags in the UK.
These bags are derived from corn starch which comes from an annually renewable crop. As opposed to fossil fuel derived oil based plastics which are non renewable.

If you have any additional questions regarding ethics please feel free to email me at sarah@swillistrations.co.uk

private commissions

I unfortunately don't have the time to work on private commissions for print orders. I may open up slots on occasion via Instagram or advertise slots on my mailing list so please follow and subscribe to keep tabs on this.

I actively work on commercial freelance illustration and animation work alongside running my shop - please check out my portfolio, and get in touch with me via email at sarah@swillistrations.co.uk if you'd like to work with me on a commercial project.

© All images remain the copyright of Sarah Wilson 2021.

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