FAQ

shipping

How long does dispatch take?

 All prints are printed, packed and dispatched by me. I aim to have orders dispatched within 1-3 working days.
 

How are orders within the UK sent?

All UK print orders will be sent using Royal Mail 2nd class signed for, to ensure your order reaches you safely. On occasion I will offer free shipping as a limited coupon, in this case your parcel will be send 2nd class standard.

Cards and smaller lower value items will be sent 2nd class which will be reflected in the costs of shipping.

Postage is £3 for large letters and small parcels and 65p for smaller items. Card bundles and pins cost £1.80. Free delivery for orders over £45 (UK only)

Next day delivery before 1pm is £8, please note the cut off for NDD each day is 3pm, if you order after 3pm your order will be processed the next working day. If you place your order on a Friday it will be dispatched on Monday.

Do you ship internationally?

Yes! I ship to most destinations, but please get in touch if your country isn't listed. Shipping costs are calculated at the checkout.

All international parcels are sent Royal Mail International Tracked to ensure your parcel reaches you on time and safely.

Free delivery for all international orders over £100

Please check here for UK international delivery time estimates for your country, I also recommend you check your local postal services delivery estimates too as there may be country-specific delays.

Buyers are responsible for any customs and import fees they may incur  when ordering. I am not responsible for delays or fees incurred by customs.

Where is my order?

Please allow the full time frame for delivery to elapse before contacting me regarding your order. In the rare instance your order has not turned up, please get in touch with me at sarah@swillistrations.co.uk and I will endeavour to resolve the issue.

returns and exchanges

My order has arrived damaged or is incorrect:

In the unfortunate circumstance your order has reached you damaged, or the wrong product has been sent to you please get in touch with me at sarah@swillistrations.co.uk with images of the damage/incorrect product attached and I will resolve this promptly. 

When removing your products from the packaging - please handle carefully with clean, dry hands! If your parcel has been taped, please remove the tape with care before opening as to not damage the items.

My order has been sent back to you:

All orders (except single cards and pins for UK customers) are sent out using a tracked service, and a tracking number will be attached to your shipping confirmation email which will allow you to see where your parcel is. Please check this tracking number if your parcel is taking longer than advertised to reach you, as it may be at your local delivery office. If your parcel gets returned to me due to it not being collected, I will have to request payment for re-delivery, or a refund minus the original postage costs.

RETURNS:

If you would like to return your product please contact me on sarah@swillistrations.co.uk. Please attach images of the front and back of the product on the email, returns will only be accepted if the product is in the original compostable bag, unopened. 

Please note, shipping fees will not be refunded. Returns postage costs are the responsibility of the buyer, I recommend UK customers return orders using Royal Mail 2nd class signed for to ensure it arrives back to me safely. I cannot be held responsible for lost returns if they are not sent back on a signed for or tracked service.

EXCHANGES:

If you would like to exchange a product please contact me on sarah@swillistrations.co.uk. Please attach images of the front and back of the product on the email and let me know which product you would like to exchange it for.

If your exchange is more/less monetary value than your original order, I will arrange a refund to you or a paypal transfer to me via email.

 

Please note, exchanges will only be accepted if the product is in the original compostable bag, unopened. 

Please note, shipping fees will not be refunded. Returns postage costs are the responsibility of the buyer, I recommend UK customers return orders using Royal Mail 2nd class signed for to ensure it arrives back to me safely. I cannot be held responsible for lost returns if they are not sent back on a signed for or tracked service.

I will cover the postage costs of sending out the requested exchange, which will be sent out on receipt of the product/s the customer has returned.

ethics

PACKAGING:

All packaging is sourced within the UK and amazon-free.

All cardboard and paper products are home recyclable.

Information regarding the compostable print bags:

They are made from corn starch and are these are fully biodegradable and compostable, breaking down into CO2 and H2O. (at a constant 58°C it takes approx 45 days to decompose.)
The bio-film is manufactured by a company in Germany and then made into bags in the UK.
These bags are derived from corn starch which comes from an annually renewable crop. As opposed to fossil fuel derived oil based plastics which are non renewable.

Information regarding cards:

All cards are printed on FSC certified paper. The paper used is crafted from ECF certified wood-free pulp and is 100% recyclable. 

If you have any additional questions regarding ethics please feel free to email me at sarah@swillistrations.co.uk

wholesale

I accept wholesale orders large and small, please get in touch via the wholesale page or email sarah@swillistrations.co.uk for a catalogue and pricing.

commissions

I actively work on commercial freelance illustration and animation work alongside running my shop - please check out my portfolio, and get in touch with me via email at sarah@swillistrations.co.uk if you'd like to work with me on a commercial project. I will occasionally take on private commissions on a case-by-case basis depending on availability, i'm always happy to hear any ideas you have so please don't hesitate to get in touch with your ideas and a budget.

tattoos

I'm really honoured people want to put my work on their bodies permanently! Tattoo tickets are available to purchase on my shop, full terms regarding getting my work tattooed is available on the product page. 

Please do not get my work tattooed without my permission - this is infringing copyright law!